Introducing Kupp's Korner

Technology at Whitfield has undergone some changes in our environment this year and it seems that now would be a good time to help people learn about the changes.

• First of all we have a new Director of Technology who is full of excitement for the potential of Whitfield Technology. 
• Secondly, we have a new printing system which will allow better tracking and reduce the amount of waste from printing unnecessary duplicates.   
• Some of the changes were not expected such as the loss of personnel, tsunamis and hurricanes which force our shipment of computers and hardware to be delayed by several weeks. 

Now we are looking forward to the possibilities this year brings. As I thought about this long and hard in September, I decided on a couple things which could help Faculty, Students and the Technology department to make improvements in how we address technological issues.

The first idea I had was to start this blog so that on a regular basis, I could post some helpful articles such as you might find in a Frequently Asked Questions (FAQ) website. 

The second idea was to promote the use of helpdesk@whitfieldschool.org which some of you are already using. Sending an email to this address will have a two-fold affect. First, it will open a ticket in our help desk tracking software so that we can track the progress of the problem/issue/resolution. It will also provide a level of visibility in the Technology department which doesn't exist when an email is sent to only one person since the whole department has access to our Webhelpdesk software.

Finally, I would just like to offer my appreciation for the support, assistance and patience which our Whitfield community has offered to the Technology Department.

Please continue to watch Kupp's Korner often for more helpful hints in the future.